Recorded Webinars


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People don’t read documents, they scan documents to find information. Information is one of the most critical assets of any organization. It must be accessible and usable without the user wasting a lot of time and effort finding information relevant to them.

Organizations reduce costs and increase efficiency when they create and store content that can be quickly revised, updated and re-purposed for publication in different formats. But traditional writing techniques simply won’t work.

Learn more about the growing impact of compliance and how Information Mapping addresses compliance issues.

Lengthy call cycles, complaining customers, high CSR turnover and poor ROI on inefficiently utitlized technologies are symptoms of poorly written and poorly maintained call center documentation.

Writers faced with the challenges of developing content for CMSs and other documentation-related technologies are adopting the Information Mapping® Method. See why.

Learn how to simplify communications to improve customer service and performance.

When auditors walk into your office, they’re looking for answers to these questions:

  1. Are you complying with regulations set by the board?
  2. What are your documented processes-- and how do they match up with what employees are doing?
  3. Do employees clearly understand how to execute their tasks?

To find the answers, they look at your documentation. Even small discrepancies can mean monetary fines, cancellation of licenses or the end of a business or business line.

See how the Information Mapping® method provides a systematic way to improve operating efficiency across your organization