White papers

Information Mapping offers white papers on the following topics.

why managers should care about writing thumbnail

Find out why it’s time for managers and other leaders to acknowledge the importance of good writing skills. You’ll also learn how you can help your organization gain efficiency and competitive advantage through better written communications.

bridging the gaps in your documentation

This guide will show you how to identify gaps in your documentation and fill the gaps while creating your content.

plain language 5 tips

To succeed in implementing plain language at your organization, you need to move beyond shorter sentences and think about ways to make information easily accessible, clear and understandable. Download these 5 tips to get started.

ccs white paper landing page

Download this white paper to learn how the lack of content standards harms today’s organizations through increased inefficiencies, higher operating costs and increased risk.

documentation quality standard

Download this compact 7 step guide for practical tips you can apply immediately to improve your documentation.

puzzled by merger documentation

Download these 6 key puzzle pieces to help with your merger and acquisition documention.

6-point-checkup-thumbPoor documentation can seriously impact your agency’s efficiency and its ability to serve members of the public. Policies and procedures, user instructions, directives and web content that are hard to find, hard to understand or out of date are a leading cause of errors, confusion and public dissatisfaction.

 95C4756EA414EE24F8CCF959C6E4815B71498435C888D1C743 pimgpsh fullsize distrAuditors and industry experts agree that poor documentation is a root cause of non-compliance. When auditors can’t easily find and understand the information they need in your documentation, or the documentation doesn’t match up with actual practices, consequences can range from the headaches of longer, costlier audit processes to major catastrophes like fines, shut-downs or even litigation.

In this white paper, the author positions Information Mapping® and DITA and explains why it does not make sense to move from Information Mapping® to DITA, or vice versa.

What is compliance? In its simplest form, compliance means adhering to a policy, regulation, specification, or standard.

Many businesses comply with standards such as those specified by ISO or other quality systems standards to ensure the quality of products and services and gain customer confidence and acceptability. Public and private entities may require that their suppliers possess ISO or other quality systems accreditation.

E-mail has revolutionized business communications. Because it offers many advantages, it has become the primary form of workplace communication.

Corporate managers overwhelmingly agree that access to good quality information is critical to their operations. Yet, many companies do not invest enough time and money to create the necessary information management tools, systems and strategy.

Go beyond the basics and get the results you want from Plain Language.

You depend on your people to follow established policies, procedures, and directives — but what if the instructions, information, and documentation they depend on are unclear, inaccessible, or ineffective?