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U.S. Department of Health and Human Services
Information Mapping (IMI) was able to assist a division of the U.S. Department of Health & Human Services to redesign their Intranet; an online library used internally by their researchers, scientists, and Human Resources employees to access critical business information including research materials and citations, information on various organizations within their industry, and topical information sources.
The mission of this organization is to provide information to healthcare decision makers, such as patients and clinicians, health system leaders, purchasers, and policymakers so that they are able to make more informed decisions regarding healthcare and as a result, improve the quality of health care services.
Challenges And Solutions
The online library for this division of the Department of Health & Human Services was not meeting its objective of providing an efficient, easy tool for users to access information they needed from a centralized location. Issues affecting the ability of the Intranet to provide concise, accessible information included:
- difficulty in navigation
- information not well organized
- content being produced that is not used and repetitive
- users spending too much time searching for information, and
- users unaware of how to find needed information causing them to
ask for assistance from a help center with searches they should have been able to perform on their own.
IMI’s consultants reviewed their source materials, analyzed the target audience, and identified any information gaps that existed. From this information they were able to design and develop a highly effective Intranet structure that consisted of clear, accessible content that supported the user’s needs.
Results
This Government agency is extremely pleased with the work IMI did with their online library, allowing for
- facilitated navigation
- improved user friendliness
- ability to access time sensitive information faster
- improved employee efficiency
- reduction in the amount of information related questions to the help center, and
- enhanced information awareness among the organization.
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