Testimonials

Read what our clients say about Information Mapping!

"Developing Procedures, Policies, and Documentation gave me practical skills and knowledge that I've used every day. for over a decade. No other class has ever been so useful to me professionally. I've recommended it to many people, many times over the years." 
—Shelley Fitze, Senior Technical Writer, Men's Warehouse

“This class [Developing Procedures, Policies, and Documentation] was an eye-opener for me. I've experienced an array of responsibilities in my college life and career thus far. However, through Information Mapping, I was able to take what I already know and organize it in a way that will not only benefit my readers, but also help ensure the safety of our customers. In just three days, I gained insights and ideas that will be helpful throughout my career.” 
—Ben Crown, Technical Writer, Delta Air Lines

“Your method has done a great service to our customers.  With it, we can build training materials that help them succeed in their work.” 
—Peter Tran, Principal Designer, Training Development Team, Progress Software

“What drew me to Information Mapping is the idea of design based on what people need to know, not on what you want to tell them. It’s this orientation to the audience that I find so appealing. Information Mapping is a different mindset; it has changed the way I think. It has impacted how I approach all my written work. ” 
—Kathleen A. Paris, Ph.D., Strategic Planning and Process Improvement Consultant Emeritus, University of Wisconsin-Madison

"Our audience loves the Mapped documents. And they're definitely relying on the documentation more because we've made it more user-friendly. Error rates are down, and training takes significantly less time. It's hard to measure the outcomes formally because there have been so many changes in other things, too, like systems and technologies. However, there's no question that Information Mapping has benefited us greatly."
—Kathie Cunningham, Director of Quality Assurance, Indiana Blood Center

"Information Mapping was the method we selected for our content development. It makes non-writers into better writers, makes translation easier, and presents information in a way that people clearly understand. Every document I have written using the Information Mapping method has been successful in its purpose."
—John McElfresh, Director of Electronic Business and Communications for the Automation Business, Schneider Electric