Consumer Goods

Quality and operation manuals for Consumer Goods

Organizations within the Consumer Goods sector rely on Information Mapping to improve their operational efficiency in supply chain management, manufacturing, quality assurance and compliance.

 

Our expertise also helps them to reduce costs and gain competitive advantage in areas such as customer service, sales training, and companywide communications. Solutions include:

  • process documentation, SOP's and work instructions that improve manufacturing efficiency and quality, and ensure compliance with regulatory requirements
  • e-content architectures that support rapid retrieval of information used by call center representatives and salespeople
  • training and reference materials that reduce time to proficiency for new employees and improve performance of experienced workers

Our clients in this sector include:

  • Coca-Cola
  • General Mills
  • Nestlé
  • Office Depot
  • Mens Wearhouse
  • Publix Super Markets

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