Medical & Healthcare

Medical & Healthcare

The Medical & Healthcare field is both highly regulated and highly competitive. Organizations are concerned with containing operating costs and growing market share while maintaining quality of service and remaining compliant with the requirements of regulatory bodies.

Information Mapping provides expert assistance to help them

  • create clear, effective and compliant SOP's and work instructions
  • design and develop internal training materials that reduce time to proficiency and support performance
  • create user guides and reference documentation for their internal systems
  • develop e-architectures that enable customer service representatives and salespeople to quickly and easily retrieve the information they need to resolve customers' issues

Clients in the Medical and Healthcare sector include

  • American Red Cross
  • Canadian Forces Health Services
  • Health Canada
  • Molina Healthcare
  • Brigham & Womens Hospital
  • Veterans Health Administration
  • HCA Physician Services
  • The Hospital for Sick Children
  • Toronto East General Hospital
  • United Healthcare

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