Telecommunications

Business proposal templates for the Telecom Industry

Leaders within the telecommunications sector are concerned with training and maintaining a highly skilled workforce and achieving excellence in product quality and customer service, while minimizing operating costs and maintaining compliance.

Information Mapping's work with telecommunications organizations helps them to

  • increase efficiency by creating clear, easily understood methods and procedures that support employee performance and ensure compliance
  • reduce call center operating costs and increase customer satisfaction by designing web-based e-architectures that help customer service representatives to quickly and easily resolve customer issues.
  • reduce training time and minimize need for retraining by designing highly effective training materials
  • increasing the effectiveness of salespeople by creating accessible, easily understandable product information, even for highly technical products

Clients in the telecommunications sector include

  • AT&T
  • Alcatel-Lucent
  • Verizon

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