Organizations in the transportation industry are coping with rising costs as well as heavy regulation and increasing competition. Information Mapping helps them to minimize operating costs and optimize efficiency.

We work with our clients in this sector to

  • capture and structure content to create comprehensive, effective operations documentation
  • design and develop clear, effective SOP's to ensure safety and compliance
  • create training programs that support the skills of the industry's specialized workforce
  • minimize call center operating costs by creating e-architectures that provide customer service representatives and salespeople with rapid, easy access to the information they need to quickly resolve customers' issues

Our clients in the transportation sector include

  • CSX
  • Metra
  • Netjets
  • Avis Budget Group

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