Why isn't the Plain Writing Act working?

After five years of the Plain Writing Act, little has changed

It's an election year here in the USA, and the only thing the presidential candidates agree on is that the federal government needs to become much more efficient. They're all promising to make it happen, but so far nobody's promised to improve the way the feds communicate with the public.

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Need to correct cGMP deviations? Look beyond “human error”.

Need to correct cGMP deviations? Look beyond “human error”.
Do pharmas overuse "Human error"?  I'm always suspicious when anyone uses "human error" to explain away problems caused by poor product quality, bad design or incomprehensible instructions. So when I read some recent articles that blamed up to 80% of pharmaceutical cGMP deviations on human error, my antennae went up right away. A number that h...
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sheri davis
The post is extremely magnificent. It's differed extra data that Thank you for the great post.you are extremely well writing... Read More
Thursday, 06 December 2018 06:25
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Nobody wants to read what you write!

I like to write, but as a writer of business communications, I'm faced with a hard truth—nobody wants to read the stuff I'm writing. Watching people use my documents, it's obvious to me that they aren't reading—they're skipping and scanning through the content, hunting for the information they need. They're in a hurry to get back to whatever they were doing, as quickly as possible. 

Good writers understand this and design documents that help users find what they're looking for. 

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3 Tips for Disgruntled Technical Communicators

rodney dangerfield2

Feeling under-appreciated? You’re not alone. If you spend time on technical communicators’ Internet groups, you can’t help but notice frequent complaints that upper management doesn’t acknowledge the value of documentation or give those who create it the respect they deserve.

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sheri davis
Thank you so much for the great post.keep share such amazing post.Each points are very clear and useful. The concepts that you hav... Read More
Thursday, 06 December 2018 06:35
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Getting non-writers to create usable documentation: 5 essentials for success

non writer

The hostess at a restaurant isn’t asked to prepare the food. Nobody expects the sales manager at an auto dealership to repair transmissions or adjust brakes. Yet within enterprises all over the world, engineers, IT professionals, business analysts, administrative managers, supervisors and other employees are routinely tasked with writing policies and procedures, work instructions and many other types of documentation.

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Want faster results from your business communications? Slow down, use plain language—and be prepared to pay the costs.

telephone cans

Writing in plain language is supposed to clarify and simplify, so readers can work quickly and easily. But writing with clarity and simplicity isn’t quick or easy. It isn’t cheap, either.

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So you’ve developed a Corporate Content Standard? That’s great—but your work has just begun.

standardize sign

Apathetic leaders, change-resistant employees and lack of training can put the kibosh on your implementation plans.

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Report from the Summit: Don’t exclude users from the development process

no end user feedback

The STC’s annual Technical Communications Summit is always among the year’s most rewarding and interesting professional events. The 2015 Summit in Columbus, OH last month was no exception. The Information Mapping team was there, working and playing hard as sponsors, speakers and exhibitors at the conference.

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Implementing a quality management system? Make sure your documentation is up to the task.

quality stamp

Are you involved with ISO, Lean Management, Six Sigma or another quality management initiative? Each of these has its own protocols and requirements, but they all require clearly written, accurate and up-to-date documentation. Here are 4 suggestions for creating documentation that will ensure the success of your quality management system.

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Three applications for the Information Mapping Method to add to your summer fun

summer

Information Mapping is best known as an international content standard for business communications, but there’s no reason why you can’t use it to make life easier outside the office, too. Since July is here and the days are long and warm, we’re featuring 3 applications for the Method that are strictly about adding to your summer fun.

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