Operating Efficiency: It’s Money In Your Pocket

moneyinpocket

Have you ever been surprised and delighted to find a long-forgotten twenty dollar bill in the pocket of an old coat? The good feeling was way out of proportion to the amount of money you found, wasn’t it? Serendipity is a wonderful thing. But twenty bucks is small change compared to the unexpected dividends that can result from improving your organization’s operating efficiency. Have you experienced that kind of serendipity?

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To Map or Not to Map? That is the question…

to-Map-or-not-to-map

Champions of the Information Mapping® methodology often scorn the suggestion that any written material might not benefit from a good dose of the Method. We understand why. Learning to Map made your life a little crazy, didn’t it? You became allergic to unclear writing. You couldn’t look at a document without thinking about how you’d chunk and organize its content. Maybe you even decided to Map everything you write. We love your enthusiasm, but the truth is that not everything needs to be Mapped, or even should be.

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3 Reasons Why You Absolutely Need to Improve Operating Efficiency in 2013

2013magnifyingglass

2013 will be here soon, and one way or another it’s going to be a memorable year. It probably won’t be an easy one. Organizations in most sectors face many uncertainties as they plan for the coming year. Here are three compelling reasons why you should be thinking now about ways to improve operating efficiency.

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Is “increasing operating efficiency” just about cutting costs?

offwithheads

Remember when quality improvement and the quest for operational excellence were on everyone’s minds? Things have changed. Nowadays when managers talk about increasing operating efficiency it’s usually just code for “cutting costs.” All too often they accomplish this by eliminating jobs, curtailing customer service and raising the prices of goods and services, often with accompanying reductions in quality.

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Illness and Death from Compounding Pharmacy’s Contaminated Drugs Highlight Need for Best Practices

pharmablog2

A few weeks ago I briefly posted this article about a deadly outbreak of fungal meningitis. It generated lots of reader interest. Sadly, the story of the outbreak is still making news, with additional reports of illnesses and deaths. It’s an important story, so here it is again, with a few updates, for those who may have missed it.

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A Thanksgiving recipe from the Mapper’s Morsels cookbook

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Every so often we take a break from our focus on the Information Mapping Method as a business communications methodology and talk about the ways in which the Method can help you outside of your work life. Maybe the greatest “civilian” application for the Method is using it to write up recipes. A nicely Mapped recipe is so easy to follow that it’s practically foolproof.


Last July we shared with you a summer recipe for Taco Salad from Mapper’s Morsels, a cookbook that was written by Information Mapping’s consultants and instructors. Since November is the time when many people are planning their holiday menus, we’re presenting another seasonal Mapper’s Morsels recipe.

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Don’t Let “Best Practice” Become a Buzzword

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Lately I’ve been receiving lots of emails that urge me to do something or other because it’s a “best practice.” Nine times out of ten, adopting the new best practice involves buying the sender’s product or service. These attempts to sell me on so-called best practices make me wonder what people are thinking when they use the term.

 

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Illness and Death from Compounding Pharmacy’s Contaminated Drugs Highlight Need for Best Practices

pharmablog2


You’ve probably read the news stories about a recent outbreak of meningitis in 19 states. So far this outbreak has caused 25 deaths as well as 354 cases of serious illness. The Centers for Disease Control traced the outbreak’s origin to contaminated steroids from a Massachusetts-based compounding pharmacy.
 
The contamination resulted from the compounding pharmacy’s attempt at high-volume drug production using inadequate facilities, equipment and practices. As more information about compounding pharmacies’ practices comes to light, I’m wondering why better standards and operating procedures, supported by clear documentation, are not in place at these facilities.

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It's Time For Some Email Best Practices

wildwest9

When it comes to establishing standards and best practices for business communications, email is still the wild frontier. This has to change, because so much communication takes place via email. Every day I receive more emails than I can easily deal with. It takes way too much time to figure out what’s important and what’s not. I’m not alone—we’re all suffering from email overload. We could all benefit from some email best practices.

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Is Your Organization a Content Hoarder? Four Warning Signs to Look For

hoarders2

The other night, I watched an old episode of Hoarders. I’m not a big fan of reality shows, but this one was difficult to ignore. Like many of us, I’m both fascinated and repelled by the way some people keep piling up possessions despite the fact that they’re rendering their homes unsafe, unsanitary and virtually uninhabitable.
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