Report from the Summit: Don’t exclude users from the development process

no end user feedback

The STC’s annual Technical Communications Summit is always among the year’s most rewarding and interesting professional events. The 2015 Summit in Columbus, OH last month was no exception. The Information Mapping team was there, working and playing hard as sponsors, speakers and exhibitors at the conference.

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Implementing a quality management system? Make sure your documentation is up to the task.

quality stamp

Are you involved with ISO, Lean Management, Six Sigma or another quality management initiative? Each of these has its own protocols and requirements, but they all require clearly written, accurate and up-to-date documentation. Here are 4 suggestions for creating documentation that will ensure the success of your quality management system.

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Three applications for the Information Mapping Method to add to your summer fun

summer

Information Mapping is best known as an international content standard for business communications, but there’s no reason why you can’t use it to make life easier outside the office, too. Since July is here and the days are long and warm, we’re featuring 3 applications for the Method that are strictly about adding to your summer fun.

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Mergers, acquisitions, and spinoffs: critical tests of your content

merger

Our Information Mapping consultants sometimes feel like firefighters when they’re called in by organizations in need of urgent, immediate help to improve their content. A merger, acquisition or spinoff is often the cause of the urgency, because those are critical tests of the quality and consistency of documentation.

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3 “Must Have” Strategies for the Oil and Gas Sector’s Big Shift Change

energy

A manager at an oil and gas company recently remarked that there are only two kinds of people working in the sector: those who already feel the impact of the Big Shift Change and those who are going to. He knew what he was talking about.

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Risk Management in the Financial Industry: It’s the documentation, stupid!

risk

An industry obsessed with risk management—and rightly so

A Russian security firm recently reported that cyber thieves have managed to steal about $1 billion from banks in 30 countries. Days later, the head of New York's Department of Financial Services warned that our financial system is vulnerable to disruption by "an Armageddon-type" cyber attack: a large-scale hack could damage the US economy as severely as the 2008 mortgage crisis. Add to that the financial industry's concerns about the uncertain and volatile global marketplace, increasing pressure from regulators and rising costs of doing business, and it's easy to see why risk management is such a hot topic nowadays in Wall Street boardrooms.

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On public officials and public records: Never assume you won’t be asked

help

Assume that, eventually, someone is going to ask.

Someone is going to ask to see that record, that piece of documentation, or that email. They might be from a regulatory agency, or a potential acquirer doing due diligence, or your own compliance department.

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Charged with violating FCPA? Start gathering your documentation.

bribery

At this week’s CBI Annual Pharmaceutical Compliance Congress in Washington D.C., SEC Director of Enforcement Andrew Ceresney discussed, among a number of other compliance topics, how a company could minimize the negative consequences of a violation of the Foreign Corrupt Practices Act (FCPA).

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3 Mistakes for Technical Communicators to Avoid in 2015

3 Mistakes for Technical Communicators to Avoid in 2015

2015 is well under way, and it’s an exciting year for technical communicators. Judging by the constant buzz and all the bantering and bickering on the profession’s favorite discussion forums, this is a great time to be in our line of work. Due to the ever-increasing amounts of content that organizations need to capture and control in order to remain competitive and compliant, we’re in a Golden Age of opportunity for those with the right skills and savvy.

But, as always, the pitfalls are still there. Here are 3 mistakes you should avoid making during the coming months.

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Information Mapping: Avoiding the 3 Most Common Mapping Mistakes

We asked some of our instructors and consultants to describe the most common mistakes they see in Mapped documents. Here are their top 3, along with tips on how to avoid these mistakes and keep your business communications clear, reader-focused and easy to use.

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