Report from the Summit: Don’t exclude users from the development process

no end user feedback

The STC’s annual Technical Communications Summit is always among the year’s most rewarding and interesting professional events. The 2015 Summit in Columbus, OH last month was no exception. The Information Mapping team was there, working and playing hard as sponsors, speakers and exhibitors at the conference.

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Implementing a quality management system? Make sure your documentation is up to the task.

quality stamp

Are you involved with ISO, Lean Management, Six Sigma or another quality management initiative? Each of these has its own protocols and requirements, but they all require clearly written, accurate and up-to-date documentation. Here are 4 suggestions for creating documentation that will ensure the success of your quality management system.

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Three applications for the Information Mapping Method to add to your summer fun

summer

Information Mapping is best known as an international content standard for business communications, but there’s no reason why you can’t use it to make life easier outside the office, too. Since July is here and the days are long and warm, we’re featuring 3 applications for the Method that are strictly about adding to your summer fun.

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Mergers, acquisitions, and spinoffs: critical tests of your content

merger

Our Information Mapping consultants sometimes feel like firefighters when they’re called in by organizations in need of urgent, immediate help to improve their content. A merger, acquisition or spinoff is often the cause of the urgency, because those are critical tests of the quality and consistency of documentation.

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Tired of spending time on hold? Blame poor call center documentation

call center holding

Next time you’re on hold, enduring the terrible music call centers use to punish the poor souls waiting for help, take some comfort from the fact that the call center is suffering, too.

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3 “Must Have” Strategies for the Oil and Gas Sector’s Big Shift Change

energy

A manager at an oil and gas company recently remarked that there are only two kinds of people working in the sector: those who already feel the impact of the Big Shift Change and those who are going to. He knew what he was talking about.

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3 reasons why pharma and biotech companies are improving their documentation

gmp

From the earliest phases of research and development to manufacturing and distributing new products, pharmaceutical and biotechnology companies are challenged by the sheer volume and complexity of the information they need to manage. They’re also heavily regulated.

Recognizing the importance of documentation to operational efficiency and compliance, industry leaders are improving its quality and consistency in these 3 key areas.

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Risk Management in the Financial Industry: It’s the documentation, stupid!

risk

An industry obsessed with risk management—and rightly so

A Russian security firm recently reported that cyber thieves have managed to steal about $1 billion from banks in 30 countries. Days later, the head of New York's Department of Financial Services warned that our financial system is vulnerable to disruption by "an Armageddon-type" cyber attack: a large-scale hack could damage the US economy as severely as the 2008 mortgage crisis. Add to that the financial industry's concerns about the uncertain and volatile global marketplace, increasing pressure from regulators and rising costs of doing business, and it's easy to see why risk management is such a hot topic nowadays in Wall Street boardrooms.

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On public officials and public records: Never assume you won’t be asked

help

Assume that, eventually, someone is going to ask.

Someone is going to ask to see that record, that piece of documentation, or that email. They might be from a regulatory agency, or a potential acquirer doing due diligence, or your own compliance department.

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Charged with violating FCPA? Start gathering your documentation.

bribery

At this week’s CBI Annual Pharmaceutical Compliance Congress in Washington D.C., SEC Director of Enforcement Andrew Ceresney discussed, among a number of other compliance topics, how a company could minimize the negative consequences of a violation of the Foreign Corrupt Practices Act (FCPA).

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