Freescale Semiconductor is a leading manufacturer of microcontrollers, microprocessors and semiconductors. Clients include Hewlett Packard, Bosch, Siemens and Motorola.
Description of the project
IM US provided training in the Method for groups of Freescale engineers, including several members of Dr. Tsurikov's Information Development team.
They applied the Method to revise complex technical reference documentation that customers use to integrate Freescale's microcontrollers into their products. Customers who access the Mapped documentation report that it is much easier for them to use than previous versions.
- improved organization
- removal of duplicate or unnecessary information
- addition of previously missing information
- clear identification of processes, and
- significantly easier navigation.
“I was completely sold on this approach after the first day and a half of the training. It simply makes sense to think in terms of the Information Types and how to organize information...we're moving towards a single source documentation system using DITA XML and an intelligent content management system, and the Information Mapping method will be invaluable for us.”
Dr. Michael Tsurikov, Engineer and Member, Information Development team, Microcontroller Solutions Group.