Effective documentation for QuEST Global

questIndia-based QuEST Global is a leading provider of outsourced engineering solutions.

Situation

QuEST Global’s leadership wished to ensure that their sales and operations teams would work together smoothly and efficiently. To this end, they decided to create the Account Collaborative Team (ACT) Policy, a document that provided guidelines for collaboration, operation and implementation.

Solution

QuEST Global has adopted the Information Mapping Method to ensure that the content of the ACT Policy is:

  • effective
  • reusable, and
  • easy to revise and update

The goal is to deliver relevant information to all stakeholders in a timely manner.