Information Mapping helps a major oil company ensure compliance and streamline pipeline operations

imThe pipeline operations group within a major oil company wished to improve its processes and its compliance with DOT regulatory requirements.

Poor documentation was causing compliance and process problems. Content was often inconsistent, unreliable, and out of date. Processes for managing the documentation were also inefficient and ineffective. They were not centrally managed, and improvement efforts were hampered by lack of clarity around ownership as well as cumbersome and lengthy review, change approval and redeployment cycles.

Information Mapping's Solution

Information Mapping’s professional services team combined its content development methodologies and best practices with a technology platform that fully supported those best practices and enabled configuration of custom workflows that aligned with the company’s business practices. The professional services team

  • performed a needs assessment and used its findings to provide high-level organization and structure for the documentation. The team also performed audience analysis to determine who needed access to what information.
  • created an infrastructure, an overall architecture for the information, designed to support consistency, accuracy, user-friendliness, and
  • provided a content management system (CMS) that aligns with internal business processes. The CMS supports workflows and enables control of source content as well as control of the revision, review and approval processes. It also features a publishing and distribution engine that allows publication according to corporate branding and documentation standards. The distribution engine also controls placement, via intranet or portal, of documentation to provide access to those who need it, at the appropriate level of detail.

The Results

All of the company’s pipeline documentation has been “cleaned up” and standardized, and Best Practices are in place. The Pipeline Operations Group benefits from better control of its source content as well as from control of revision, review, approval and redistribution processes.

The organization also benefits from improved operational efficiency because its documents are demonstrably less redundant and more accurate, up to date, consistent and reliable. They are easily accessible by the right people, at the right level of detail. In addition, they are more transparent to auditors.