Information Mapping as content standard for FirstLight Federal Credit Union

firstlight2FirstLight Federal Credit Union is a financial services cooperative headquartered in El Paso, Texas, USA. It has served area consumers and businesses for over 50 years.

 

 

Situation

When a major upgrade to their banking system software highlighted the need to revise many procedures, FirstLight's management wanted the documentation to be as clear and easy to follow as possible.

Solution

FirstLight chose the Information Mapping® Method as their content standard. Employees in several departments have been trained in Information Mapping® techniques via e-learning and are applying their new skills to create procedures that support efficient operation and minimize risk. IM US is planning Consultant-In-Residence days to ensure the success of FirstLight's Mapping initiative.