canadarevenueThe Canada Revenue Agency is a federal agency that administers tax laws for the Government of Canada and for most provinces and territories, international trade legislation, and various social and economic benefit and incentive programs delivered through the tax system.

It also oversees the registration of charities in Canada, and tax credit programs such as the Scientific Research and Experimental Development Tax Credit Program.

imThe survival rate for organizations that experience large-scale industrial accidents or similar major incidents is very low: 80% of them close their doors within 18 months after the incident. Those that survive often find themselves facing legal action and significant fines. They may also be subject to paying the costs for government takeover of incident management.

imA large federal agency housed its program operations policy information in a set of 14 large manuals known as “handbooks,” each of which supported a different program or business process administered by the agency. The content of these handbooks totaled several thousand pages. They were used by agency personnel at offices throughout the country as well as by employees of organizations doing business with the agency.

irsThe Internal Revenue Service (IRS) is the U.S. government agency responsible for tax collection and tax law enforcement.

osfiOSFI was established in 1987 to contribute to public confidence in the Canadian financial system. It is an independent agency of the Government of Canada and reports to the Minister of Finance.

OSFI supervises and regulates 450 banks and insurers, and some 1,380 federally registered private pension plans.

opbIn spring 2007, Information Mapping Canada (IMC) had the opportunity to work with the Ontario Pension Board (OPB) to create a website for its Employer Administration Manual.

The OPB administers the Public Service Pension Plan for more than 33,000 employees and 37,000 retirees of the Ontario government.

regionofpeelSituated in the heart of southern Ontario's major urban centres, the Region of Peel is the second largest municipality in Ontario, with a population of over one million. The mandate of Ontario Works in Peel (OWIP) is to provide employment, financial and support services to assist residents of Peel to attain as independent and as stable a role in the community as possible.