Redesigning procedures for Gilbane, Inc.

gilbaneRhode Island-based Gilbane, Inc. is one of the largest privately held family-owned and operated real estate development and construction firms in the USA.


Managers at Gilbane were seeking a way to improve and enhance their contractor procedures by adopting a more concise, easily understood format. They had received many complaints that their documents contained too much dense text and did not make enough use of graphics.


Gilbane engaged IM US' professional services staff to apply the Information Mapping® Method to the redesign of eleven procedural documents.